Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for shopping at linorvexa. We believe customers should understand their options before and after making a purchase. This policy explains the return, refund, exchange, and cancellation procedures for orders placed through https://linorvexa.shop.

1. 30-DAY VOLUNTARY RETURN PERIOD

We offer a voluntary 30-calendar-day return period starting on the date your order is delivered.

For change-of-mind returns, merchandise should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include any original accessories and packaging where reasonably possible.

These ordinary return conditions do not restrict legal rights concerning damaged, defective, incorrectly described, or otherwise nonconforming merchandise.

2. COMPLIMENTARY RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery include free return shipping.

To initiate a return, contact reboughnol1975@outlook.com and provide your order number, the products involved, and a brief description of your request.

Our support team will provide an authorized return destination and a prepaid shipping label or another appropriate return arrangement at our expense.

Do not send products to an address without first receiving confirmation. The designated returns facility may be different from our business correspondence address.

3. HOW RETURNS WORK

Step 1: Contact customer service within the applicable return period.

Step 2: Supply the order number and the relevant merchandise details.

Step 3: Follow the authorized return instructions and use the provided prepaid shipping method.

Step 4: Retain return shipment evidence until your case has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT GOODS

If your package contains an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include the order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Remedies legally required to be provided free of charge will not result in additional customer costs.

Mandatory consumer rights remain unaffected by our voluntary change-of-mind conditions.

5. REFUND PROCESSING

After receiving the returned item or sufficient evidence that it has been returned, we will review the request and issue any approved refund to the original payment method.

The funds usually appear in the customer's account within 3–7 business days after the refund is issued. The actual posting date depends on the customer's financial institution or payment provider.

We will observe applicable statutory refund deadlines. Bank processing times do not extend the seller's legal obligations.

6. EXCHANGES

Exchange requests depend on the availability of replacement merchandise. Please contact our support team before mailing an item for exchange.

If an exchange is unavailable, an eligible return and separate purchase may be arranged.

7. CANCELLING ORDERS

Contact customer service promptly if you wish to cancel your order.

We will attempt to cancel orders before dispatch. Once an order has been shipped, the applicable return procedure may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES AND IMPORT FEES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the amount disclosed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason.

Consumers generally have a further 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain legal exceptions may apply to specific goods, including some personalized products and opened sealed goods unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return policy does not replace or reduce mandatory consumer rights.

10. CUSTOMER SUPPORT

Store Name: linorvexa
Official Website: https://linorvexa.shop
Customer Service Email: reboughnol1975@outlook.com

Please request authorized return instructions before mailing merchandise.