FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the shipping transit estimate.

Actual delivery may vary because of customs, carrier operations, weather conditions, public holidays, and destination.

DO YOU OFFER FREE SHIPPING, AND ARE IMPORT FEES INCLUDED?

Yes. Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

CAN I RETURN AN ITEM AND GET A REFUND?

Yes. Eligible merchandise may be returned within 30 calendar days after delivery.

We provide free return shipping through our authorized return process.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Email reboughnol1975@outlook.com to request return instructions.

Mandatory consumer rights remain unaffected.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Contact reboughnol1975@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.